At Our Innovative Life, we want to ensure that you are 100% happy with your purchase.
- If you have technical or sales questions, do not hesitate to contact us.
- If after you attempted to resolve issues with Support staff and feel the product(s) you purchased does/do not fit your requirements, we want to make things right.
We will offer a refund or return within 30 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Items with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after purchase
- Gift cards
- Downloadable products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
Your financial institution can take up to 20 days for the refund to reflect in your bank account/card.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Returns@OurInnovativeLife.com.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Returns@OurInnovativeLife.com and send your item to: 2995 Whiskey Creek Rd, Tillamook, OR 97141.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
To return your product, you should mail your product to: 2995 Whiskey Creek Rd, Tillamook, OR 97141.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact us at Returns@OurInnovativeLife.com for questions related to refunds and returns.